Essence of Australia®

(A) BULK TEA TREE LEAF Dried, Milled and Graded

A natural bioactive exfoliant for use in personal care products and production of naturopathic tinctures.
(A) BULK TEA TREE LEAF Dried, Milled and Graded »

 

Australian Blue Cypress

The jewel in our Australian essential oils crown...
Australian Blue Cypress »

 

Australian Peppermint

Grown in the Southern regions, where greater day length approximates its native Mediterranean locations...
Australian Peppermint »

 

Australian Spearmint

Australian Spearmint essential oil, unlike Peppermint, contains little or no menthol. Its significant constituents are carvone (over 70%), dihydrocarvone, and limonene.
Australian Spearmint »

 

Blue Gum Eucalyptus

The essential oil distilled from the leaves is very high in cineole, up to 90%...
Blue Gum Eucalyptus »

 

Eucalyptus Radiata

Generally regarded as the finest of the therapeutic cineole-type Eucalyptus oils...
Eucalyptus Radiata »

 

Lemon Eucalyptus

Lemon Eucalyptus owes much of its distinctive lemon fragrance to citronellal...
Lemon Eucalyptus »

 

Lemon Ironbark

Its plant chemical constituents give the oil a much less aggressive aroma profile than either Lemon Myrtle or Lemon Tea Tree...
Lemon Ironbark »

 

Lemon Myrtle

Well-known in Australian cuisine circles for its fine rounded lemon notes...
Lemon Myrtle »

 

Lemon Tea Tree

Not a Melaleuca, rather, an entirely different genus and species...
Lemon Tea Tree »

 

Melablend

Maximum efficacy blend in a Micromel (terpinen-4-ol) and nerolidol base. Terpinen-4-ol is ubiquitous throughout the plant kindgom, appearing to protect the plant against microbial attack. Nerolidol is an antimicrobial isolate from Melaleuca quinquenervia-Chemotype LN, and is widely used in pharmaceutical transdermal patches for enhanced delivery of the active material.
Melablend »

 

Nerolina

Around 50/50 linalool and nerolidol,giving very distinctive lavender and lilac notes...
Nerolina »

 

Niaouli

Our reliable supply of Niaouli has a particularly clean and fruity aroma, and consistent analysis...
Niaouli »

 

Rosalina

One of the most fragrant of the Melaleuca oils; very variable in analysis from different locations.
Rosalina »

 

Tea Tree Premium Select

Melaleuca alternifolia yields an essential oil recognised as one of nature's most effective and versatile healers...
Tea Tree Premium Select »

 

"The greatest gift is our own eyes, sense of smell, and abilities to deduce." – Patricia Cornwell

 

H2EO® Warranty Service and Repair

There are very few service needs with H2EO® Diffusers if they are properly used and maintained.  Most problems reported are the result of water/essential oil spillage in the workings of the diffuser.  The main causes for this are: overfilling the diffuser; moving or bumping it with water in the bowl; diffusing with the director nozzle broken, upside down, or missing; or positioning the director nozzle so that mist falls onto the diffuser control panel.

To avoid unnecessary service issues, please read the comprehensive USER HANDBOOK, and watch the six-minute DIFFUSER VIDEO that will show you how to set up, use, and easily maintain your diffuser for many years of happy diffusing. 

For help resolving most situations, download H2EO TROUBLESHOOTING TIPS.

If you have tried all the Trouble Shooting Tips and your diffuser is still having problems, print and fill out the top portion of this H2EO SERVICE REQUEST FORM.  Send it to The Australian Essential Oil Company, PO Box 158, Coraki, NSW 2471, along with your diffuser, power adapter, lid and nozzle.  We will contact you once we have evaluated your diffuser.

 

REPLACEMENT PARTS (Replacement director nozzles, lids, and power adapters) are available for purchase by contacting AEOC.

FOR WARRANTY SERVICE OR NON-WARRANTY REPAIR:  Print and fill out the top portion of this H2EO SERVICE REQUEST FORM. Send it along with your diffuser, power adapter, lid and director nozzle to The Australian Essential Oil CompanyPO Box 158, Coraki NSW 2471, Australia. We will contact you once we have evaluated your diffuser.

WARRANTY CLAIM: Determination of the origin of any fault is the sole responsibility of The Australian Essential Oil Company (AEOC). Repair or full replacement is at the sole discretion of AEOC. Shipping cost to AEOC is the responsibility of the owner. On service for a manufacturing fault, the diffuser will be shipped back to the customer at AEOC's expense.

NON-WARRANTY REPAIR: Damage to a diffuser or power adapter will be assessed by AEOC, and an invoice for repair and return shipping will be issued.  Upon payment of the invoice, the serviced diffuser will be returned to the owner.  Non-warranty repair costs of shipping to and from AEOC are the owner's responsibility.

 

H2EO® AIRCARE ULTRASONIC DIFFUSER PRODUCT WARRANTY

Plant Extracts International and The Australian Essential Oil Company, subject to the exclusions noted below, warrants its H2EO® AirCare Ultrasonic Diffusers to be free from defects in materials and workmanship under normal consumer usage for a period of 12 months from the date of purchase. This is a full warranty, transferable with presentation of original purchase invoice.

This Warranty Does Not Cover: 1) Defects or damage resulting from use of the product in other than its normal and customary manner; 2) Defects or damage from misuse, accident, or neglect; 3) Defects or damage from use of other than distilled, demineralized, deionized, or purified bottled water; 4) Defects or damage from use of impure or adulterated essential oils, or blends containing vegetable or massage oils, or synthetic carrier oils. 5) Defects or damage from improper testing, operation, maintenance, installation, adjustment, or any alteration or modification of any kind; 6) Breakage or damage caused by use of other than the specified mains supply voltage (120/240 VAC country-specific), or use of other than the original as-supplied power adapter; 7) Products disassembled or repaired by other than PEI or AEOC, or its authorized agents so as to adversely affect performance or prevent adequate inspection, verification, and testing to verify any warranty claim. 8) Products with labels removed or illegible serial numbers; 9) Defects or damage due to overfilling or spilling; 10) Marring such as scratches on any plastic surfaces and externally exposed parts resulting from normal use; 11) Damage resulting from normal wear and tear.

This warranty is the buyer's exclusive remedy, and applies to new diffusers purchased from Plant Extracts, AEOC, or their approved distributors and resellers.

 

Page last updated: 10 Feb 2016